Refund/exchange policy

Refund & Exchange Policy

We aim to provide a smooth and trustworthy shopping experience for all our customers. Our refund and exchange policies vary depending on the delivery country.

UAE — Refunds & Exchanges

Our refund and exchange period is 7 days from the date of delivery.

Refunds:
You may request a refund within 7 days. If the refund is requested without a specific reason, the delivery charge will be deducted from the refundable amount.

Exchanges:
Exchanges are accepted within 7 days. To start the exchange process, please contact us through WhatsApp: +971 56 202 9664, Instagram, or email at khaytthobes@gmail.com.

Damaged or Defective Items:
If your item arrives damaged or defective, please send us a clear photo showing the issue within 7 days. We will review the issue and assist you accordingly.

International — Refunds & Exchanges

Please note that we do not offer refunds or exchanges for orders delivered to Qatar, except in the case of a defective item.

If you receive a defective item, you must contact us within 7 days of delivery and provide a clear photo showing the defect as evidence.

If the item is confirmed to be defective, we will provide a full refund for the order.

Thank you for choosing Khayt Thobes. Your trust and satisfaction are our priority.